Thank you for shopping with ACEELS! 🛍️ We want every experience to be smooth and stress-free. Please take a moment to read our policy before placing your order.
⚠️ REFUND POLICY
• We do not offer cash refunds or reversals to any payment method (Bank / Card / UPI).
• All approved returns are converted into Store Credit issued as a Gift Card.
• Your Gift Card never expires — use it anytime on any future order.
📏 SIZE EXCHANGE POLICY
• You have 3 days from delivery to raise an exchange request.
• Items must be unworn, unwashed, odour-free, stain-free, and in original packaging with all tags intact.
• First Exchange — ₹49 reverse pickup fee applies.
• Second Exchange (same item) — ₹250 fee applies.
• Maximum 2 exchanges are allowed per order.
• Processing time: 10–12 working days after we receive the item.
• To initiate, email us at infoservice.aceels@gmail.com with your order number and reason for exchange.
🔄 RETURN POLICY (Apparel Only)
• You have 3 days from delivery to raise a return request.
• A ₹129 handling fee is deducted from your Store Credit to cover reverse logistics.
• Once the item passes our Quality Check (QC), your Gift Card is sent to your email.
• Your Gift Card never expires.
• To initiate, email us at infoservice.aceels@gmail.com with your order number and photos of the item.
⚠️ RECEIVED A WRONG OR DEFECTIVE ITEM?
• Email us within 3 days of delivery with clear photos of the item.
• Zero fees apply — we cover everything.
• We will arrange pickup and send the correct item or issue full Store Credit.
📦 SELF-SHIP POLICY (When our courier cannot reach your location)
• For Exchanges — Self-ship the item and receive ₹100 Store Credit as compensation.
• For Returns — Self-ship the item and your ₹129 handling fee is completely waived.
• Our warehouse address will be shared via email once your request is approved.
🎁 SALE & PROMOTIONAL ORDERS
• Sale items cannot be returned or exchanged for Store Credit.
• Size-based exchanges only, subject to stock availability, at a fee of ₹199.
• Black Friday Sale — No returns under any circumstances. Size exchanges at ₹149 fee, subject to stock availability.
❌ FINAL SALE — NON-RETURNABLE ITEMS
The following items cannot be returned, exchanged, or refunded under any circumstances:
• Innerwear & Swimwear
• Accessories •
Customised or Personalised Products
🚫 CANCELLATIONS — Orders cannot be cancelled once placed.
✅ QUICK SUMMARY
• Raise any request within 3 days of delivery.
• No cash refunds — Store Credit (Gift Card) only.
• Gift Cards never expire.
• Wrong/defective item? We fix it at zero cost to you.
• To initiate any request, email infoservice.aceels@gmail.com with your order number.
📩 CUSTOMER SUPPORT
📧 infoservice.aceels@gmail.com
We're here to help! Our team operates within these guidelines to ensure fairness for all customers. Respectful communication helps us serve you faster and better. 🙏
Thank you for being part of the ACEELS family! ✨