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Return and Refund Policy

Effective Date: 05/03/2025

Thank you for shopping at Aceels! We strive to ensure that our customers are satisfied with their purchases. If for any reason you are not completely satisfied, we’re here to help.

1. Returns

Eligibility for Returns:

• Items must be returned within 7 days of the delivery date.

• Items must be unused, unwashed, and in their original condition with all tags attached.

• Items that are damaged due to misuse or improper care are not eligible for returns.

• Certain items, such as undergarments, swimwear, and cosmetics, are non-returnable for hygiene reasons unless defective.

Return Process:

• To initiate a return, contact us at infoservice.aceels@gmail.com with your order details.

• Once your return request is approved, we will provide you with a return authorization and instructions on how to send the item back.

• Customers are responsible for the shipping costs of returning the item unless the item was defective or incorrect.

2. Refunds

Refund Eligibility:

• Refunds are processed once the returned item is inspected and approved.

• If your return is approved, a refund will be issued to your original payment method.

Processing Time:

• Refunds typically take 5-10 business days to process, depending on your payment provider.

Non-Refundable Items:

• Shipping fees are non-refundable.

• Items purchased during a clearance sale or with a discount code may not be eligible for refunds unless defective.

3. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please follow the return process for the original item and place a new order for the desired item.

4. Damaged or Defective Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of receiving the item at infoservice.aceels@gmail.com. Provide your order number, a description of the issue, and photos of the damaged or defective item. We will arrange for a replacement or refund, including return shipping costs.

5. Cancellations

Orders can be canceled within 24 hours of purchase. After this period, orders may already be processed and shipped. If you need to cancel your order, contact us at infoservice.aceels@gmail.com immediately.

6. Contact Us

If you have any questions about our return and refund policy, please contact us at:

Email: infoservice.aceels@gmail.com
Phone: +918238344958

We value your satisfaction and are committed to providing you with the best shopping experience. Thank you for choosing Aceels!